French Language Services Act
The French Language Services Act guarantees an individual’s right to receive services in French from Government of Ontario ministries and agencies in 26 designated areas. A designated area is a area where Francophones make up at least 10% of the population. A city must have at least 5,000 Francophones.
Are Health Care Providers Subject to This Law?
Although every agency is encouraged to offer quality services in French, only designated health service providers must comply with the French Language Service Act. Designated agencies undergo an evaluation every three years to ensure the designation criteria are met. Identified health service providers have been directed by a Local Health Integrated Network (LHIN) to plan for the provision of French language services.
Communicate in writing with the agency, designated or not, to advise them that you are not satisfied with the French language services you received. You may also complete a satisfaction questionnaire and include your coordinates.
If you are not satisfied with the steps taken by the agency to improve access to French language health services, you may file a complaint with Office of the Ombudsman of Ontario.